YEN AN COLLECTION – COMBO 2

FREE SHIPPING POLICY

To provide maximum convenience and an excellent shopping experience, OMNEST applies a Free Shipping Policy under the following terms and conditions:

1. Scope of Application

• Free nationwide shipping is available for all orders placed via:
• Official website: www.omnest.com.vn
• Fanpage/Facebook
• Hotline/Zalo: 0769 057 888
• E-commerce platforms (subject to specific promotional programs)

2. Estimated Delivery Time

• Inner city: 1–2 working days
• Suburban areas / Other provinces: 2–5 working days (depending on location and shipping method)

3. Notes

• In case of severe weather conditions, natural disasters, or other objective factors affecting delivery, shipping time may be adjusted. OMNEST will proactively contact customers to update the order status.
• Free shipping may not be available in certain remote or hard-to-reach areas. Our consultants will inform customers clearly before order confirmation.

4. Customer Support Contact

• Hotline/Zalo: 0769 057 888
• Email: sale@omnest.com.vn

PAYMENT METHODS

With the goal of delivering a convenient – secure – premium shopping experience, OMNEST offers flexible payment options tailored to customers’ needs.

1. Cash on Delivery (COD)

• Customers may pay in cash directly to the delivery personnel upon receiving the product.
• OMNEST encourages customers to check the external packaging condition before completing payment.

2. Bank Transfer

• Suitable for customers who prefer fast and proactive payment.

Bank Transfer Details:

• Account Name: OMNEST COMPANY LIMITED
• Bank: Military Commercial Joint Stock Bank (MB Bank) – Bac Ha Branch
• Account Number: 7688886688

Transfer Description:
Full Name + Phone Number + Order Code

• After completing the transfer, customers are kindly requested to send payment confirmation via Zalo/Hotline so OMNEST can prioritize order processing.

3. E-wallet Payments

OMNEST supports modern and secure electronic payment methods:

• MoMo
• ZaloPay
• VNPay

4. Corporate Orders & Premium Gift Services

For bulk orders, corporate gifts, Tet gifts, or VIP partner gifts, OMNEST provides:

• Customized quotations & packaging solutions
• Bank transfer payment by agreement
• VAT invoice issuance (if required)

RETURN & EXCHANGE POLICY

OMNEST is committed to delivering high-quality products and premium services. If customers are not satisfied with their purchase, we support returns/exchanges under the following conditions:

1. Conditions for Returns/Exchanges

• Products must remain unused, with original seals, labels, and packaging intact, and not damaged due to customer misuse.
• Products damaged during transportation, missing complimentary gifts, incorrect items, or mismatched orders.
• Return/exchange requests must be made within 48 hours from the date of receipt.
• Valid purchase invoice or transaction proof is required.

2. Non-applicable Cases

• Products that have been used or no longer have intact packaging or labels.
• Products damaged due to improper storage or usage not following instructions.
• Requests made after the allowed return/exchange period.

3. Return/Exchange Process

• Customers contact OMNEST via Hotline 0769 057 888, Zalo, or Fanpage within the specified timeframe.
• Provide necessary information: Full name, order code, reason for return/exchange, product images (if applicable).
• OMNEST staff will verify information and guide the return/exchange procedure.
• Customers send the product back to OMNEST’s designated address.
• After inspection, OMNEST will process an exchange or refund (depending on the case) within 3–5 working days from receipt of the returned product.

4. Return/Exchange Costs

• If the issue is due to OMNEST’s fault: OMNEST covers all return/exchange shipping costs.
• If the return/exchange is requested for personal reasons (not product-related): Customers bear round-trip shipping costs.

OMNEST COMMITMENT

• All customer payment information is strictly confidential.
• Orders paid via bank transfer are processed immediately after successful payment confirmation.
• The OMNEST team is always ready to assist with any arising issues.
• Hotline/Zalo: 0769 057 888