Terms of Service

1. Introduction
Omnest (hereinafter referred to as “We” or “Our Company”) sincerely thanks our valued customers for trusting and using our products and services. By accessing our website, making purchases, or using any of our services, you agree to comply with the following terms and conditions.

2. Scope of Application
These terms apply to all customers, partners, and users who access, purchase, or interact with our system through our website, hotline, fanpage, or other online channels.

3. Products and Services
We provide a range of bird’s nest products, including raw bird’s nests, refined nests, ready-to-eat bird’s nest drinks, gift sets, and related items.
All products are guaranteed to have clear origins, safe processing, and comply with Vietnamese quality standards.
Images and product information on the website are for illustrative purposes only; actual products may vary slightly due to storage conditions, lighting, or packaging differences.

4. Ordering and Payment
Customers can place orders directly on the website or through the company’s official hotline/fanpage.
We support payments via bank transfer, cash on delivery (COD), and other methods announced on our system.
Orders are only considered valid once confirmed by us via message, email, or phone call.

5. Delivery and Returns
Average delivery time is 1–5 working days, depending on the location.
Customers have the right to inspect the product upon receipt.
We only accept returns or exchanges for products that are defective, damaged during transportation, or not as described.
Requests for returns or exchanges must be made within 3 days from the date of receipt.

6. Information Security
Customer personal information is kept strictly confidential and used solely for transaction purposes, customer support, or service improvement.
We do not share customer data with third parties without consent, except when required by law.

7. Customer Rights and Obligations
Provide accurate information when placing an order.
Make full payment as required.
Do not use the company’s content, images, or brand for unauthorized commercial purposes.

 

8. Company Rights and Obligations
Provide products and services as described, ensuring quality and timely delivery.
Reserve the right to refuse or cancel orders in cases of fraud or violation of terms.
Reserve the right to update or modify these terms without prior notice; any changes will be publicly announced on our website (www.omnest.com.vn).
 

9. Complaints and Dispute Resolution
For any questions or complaints, please contact our Customer Service department via hotline: 0769 057 888 or official email: sale@omnest.com.vn.
In the event of a dispute, both parties will prioritize amicable negotiation. If no agreement is reached, the dispute will be settled at a competent court in Vietnam.

10. Validity of Terms
These terms take effect from the date of publication. Continued use of our services after updates indicates your acceptance of the revised terms.